STI Blog

Soft Skills

Do soft skills really matter?

Knowing how to actively listen to colleagues is an important trait everyone in business should learn.

Knowing how to actively listen to colleagues is an important trait everyone in business should learn.

A consulting firm used to send graduates to a finishing school of sorts before they started their career. For a few days, young staff would learn how to talk to clients, conduct themselves at a work lunch, mingle at functions, network and dress appropriately for the job.

How many other businesses and educators still provide formal training on the so-called “soft skills” that are often the hardest to master? Not many, judging by employees who can barely sit still at a lunch without diving for their smartphone, think that a “conversation” is an email, and dress for work on Fridays like they are going to a nightclub.

Or who pretend to listen to conversations but are only waiting for their turn to talk, cannot be bothered to make small-talk at functions, and assume building a business reputation starts and ends with a Facebook or LinkedIn page.

Read more…

Leave A Comment